There are many reasons for the rising popularity of mobile apps in courier and shipping services. An app can bring all-round convenience in the delivery of a parcel for both the service provider and the customers. The service provider can track their customers as well as the delivery agents to ensure faster delivery of services. Convenience is the key to win in today’s market. And an on-demand delivery app can take your courier business to new heights of success by making your services available at the fingertips of the people.
Apps play a vital role in courier delivery industry and the faster you realise that, the better it is.
So, here is explained how you can build an app for courier service and shipping company and get more customers.
Factors to consider to make a courier app
Flexible and cost-efficient services: The key idea of developing an on-demand courier app is to give convenience to customers on the go. Thus, make sure that it offers flexible services that they need such as same-day delivery, last-minute courier and delivery of anything, irrespective of its size, type, drop location and time.
Verification of drivers and packages: As you will be handling with valuable parcels or belongings of the people, it is necessary to verify your drivers. They should pass the third-party background check and should also be rated good by the Authorised Department of Motor Vehicles. Assurity of the drivers’ authenticity ensures trust in the customers.
Cross-platform support: This is perhaps a mandatory factor to consider if you want to target maximum customers for your delivery app. Developing it for either iOS or Android will cause you to lose a particular group of mobile users. Thus, make no mistake but go for a cross-platform application for your courier business.
It’s time to get into the features that your customers need in the delivery app.
Features needed in a courier service app
As a first step, the customers can create their own account with name, area zip code, contact number and other personal details. This is necessary to enable the delivery agents to find their place easily. You can also allow for account login to customers with their social media accounts.
Let the customers schedule the pick and drop of a package as per their needs with your app apart from just hiring the delivery agents. Besides that, make sure they can change the timings for the delivery according to the receiver’s availability.
How will the customers know about the charges of delivering a package? So, there is a need for a cost calculator feature with which they can know the parcel delivery charges as they enter the drop address, weight of the parcel, time within which it needs to be delivered and so on.
Real-time tracking of order
Well, it’s a must-have feature for your app to help the customers know the status of their parcel after it’s shipped. It is important to let them track the real-time location of the package, delivery executive’s name and other details so that they can feel completely safe about their valuable products.
In-app customer support
Customers need to have a direct helpline or a chatbot where they can directly contact the delivery agency’s support team. This is a must to enable customers instantly talk to someone when they face any issue in the delivery of their parcels.
Apart from all these basic features, what else you need to make your app more beneficial for on-demand delivery services are multiple payment systems, real-time order notifications, offers/discounts, orders history, ratings and feedback. Now that you know the key things to consider for a courier app development, you can get it started with a trusted and experienced app development partner.